1. How did you first learn of SwannStore? (please tick all those that apply)
   

   Advertisement	Banner Ads	Email	Swann.com.au website
   Word of mouth	Google	Other, please specify:



2. How old are you?
   

   17 or younger 18 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65 or older



3. What is your combined annual household income? (before tax)
   

   Under 50,000 50,001 - 70,000 70,001 - 90,000 90,001 - 150,000 over 150,001



4. What is your main reason for purchasing Swann products? (please tick all those that apply)
   

   Monitor Family	Protect your home	Baby Monitoring	Office Surveillance
   Deter Thieves	Other, please specify:



5. Where will you be using this product? (tick all those that apply)
   

   Home:	Front Door	Back Door	Front/Backyard	Garage	Bedrooms
   Office:	Entrance	Reception	Car Park	Warehouse	Shop Floor
   Other, please specify:



6. What do you consider the 3 most important features of your product?
   

   Cost Size Design Convenience Quality Functionality Durability Where Sold Other, please specify:



7. What was the date of purchase?
   



8. How many days after you ordered did you receive your delivery?
   



9. How satisfied were you with the following:
   
   

   The conditions your products arrived in
   Extremely Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Extremely Satisfied

   
   

   Product Selection
   Extremely Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Extremely Satisfied

   
   

   Email Confirmation
   Extremely Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Extremely Satisfied

   
   

   Payment Method
   Extremely Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Extremely Satisfied

   
   

   Delivery Method
   Extremely Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Extremely Satisfied



10. Did you consider any other stores at time of purchase? If so, which ones?
    



11. Why did you choose a Swann product over the other brands?
    



12. How often do you/will you use your product? (tick one)
    

    More than once a day

    Once a day

    Several times a week

    Once a week

    Less often than a month



13. How long have you used Swann products/services for?
    

    Less than 6 months	More than 6 months but less than 1 year
    1 – 3 years	Over 3 years	Never used



14. Rate your satisfaction with the performance of your product. (tick one)
    

    Extremely Dissatisfied

    Somewhat Dissatisfied

    Somewhat Satisfied

    Extremely Satisfied



15. Who installed / will install your new Swann equipment? (tick one)
    

    You	Other Family Member	Friend	Professional Security Installer
    Electrician	Builder	Other, please specify:



16. Did you receive all relevant material for your product? (eg. Manuals, cables etc…)
    



17. Overall, were you happy with your SwannStore experience?
    

    Extremely Dissatisfied

    Somewhat Dissatisfied

    Somewhat Satisfied

    Extremely Satisfied



18. Is there anything else we should be aware of?
    

Thank you for taking the time to fill in this form. To say thank you we would like to offer you a PenCam DVR absolutely free, valued at $139 (RRP / conditions apply*). Please fill out your contact details below. Thanks again and we hope you continue to enjoy Swann’s quality products!

^ To qualify to go in the draw for a PenCam DVR customers must have a valid order number and answer all questions including their contact details. Offer expires 90 days after the original purchase date as per your order confirmation. Each week a winner will be drawn and will be notified by phone. Please allow up to 10 working days to receive your PenCam DVR. One entry per customer.